Marlin Wastewater Services has seen some big changes in the past year. Company owners Jeff and Christine Kerr brought their son Jeffrey on board in 2015 and he has systematically been making improvements in the way their business utilizes new technology. “Jeffrey is changing the face of Marlin Wastewater,” says the elder Kerr, whose own parents, Marlin and Dorothy, founded the company in 1968. “Without the technology he’s been adding, it would’ve been impossible to grow the business the way we have." In this video, Jeff Kerr demonstrates two technology time-savers the company is using to make each job a lot easier. One is a locating system that quickly finds a small device flushed into the system and makes finding the perimeter of the septic tank a breeze. The second is new software that helps schedule jobs, even years in advance, gives detailed information about each job, and can create an invoice and handle payment information all on site, saving time and paperwork.

Don’t Overlook Basic Septic Upgrades

Extend the life of aging septic systems with simple fixes that keep customers happy. - by Ken Wysocky

Some homeowners around West End, North Carolina, still haven’t upgraded their aging septic tanks with outlet filters that may extend the life of costly wastewater systems, according to Jeff Kerr of Marlin Wastewater Services. This is one area where basic customer education is critically important.

Technicians are trained not to overlook information that is so obvious to anyone in the wastewater industry. They carefully explain the benefits of retrofitting an outlet filter to antiquated tanks. Then they employ a variety of accessories from Polylok Inc. – including Extend and Lok adapters, outlet tees and filters – to give homeowners added protection against solids clogging the drainfield at times of peak flow.

Marlin Wastewater

“If a customer doesn’t have an outlet filter or a baffle on their tank, we encourage them to get one to protect their leachfield,” he says. “It’s a major upgrade for their tank and affordable, too.”

One potential problem can make this installation difficult: Often there’s not enough pipe emerging from the tank to affix the outlet tee. To work around that problem, technicians use a Polylok adapter, which they can quickly hammer inside the existing pipe to make it long enough to accommodate an outlet tee, he says.

“Traditionally, you’d have to dig up the pipe in order to retrofit an outlet tee to an existing tank with a concrete baffle,” he explains. “But Polylok came up with this brilliant idea of a fitting that goes inside the existing pipe.

“It’s a product we can confidently stand behind … and it can save customers from expensive future repairs,” he adds. Customers appreciate the Septic 101 lessons and are happy with the added protection they receive from a simple, affordable fix.